Refund policy

Return & Refund Policy

Last updated: July 24, 2026

1. Custom Handmade Product Rules

Most phone charms, beaded straps, custom printed acrylic slices and handmade accessories in our store are personalized made-to-order items. Once production has started, customized products with exclusive bead combinations, custom anime patterns and personalized color matching are not eligible for returns, exchanges, or full refunds.

1. Orders may be fully canceled free of charge within 24 hours after purchase.

2. Cancellations requested between 24 and 48 hours after ordering will be charged a 30% material restocking fee to cover the cost of beads, acrylic materials and accessory losses.

3. Orders cannot be canceled after 48 hours, as all materials will be prepared and handmade assembly will have begun.

2. In-Stock Standard Product Policy

Unused blank acrylic blanks, unopened bulk beads and ready-made universal phone straps are only eligible for partial refund review under the following conditions:

1. Products must be brand new, unused, scratch-free, and kept in original packaging with all accessories intact. Items with scratches, assembly traces, stains or usage marks will not qualify for any refund.

2. Refund requests caused solely by personal preference will be denied. All return shipping fees are the buyer’s responsibility, and the original shipping fee paid at checkout is non-refundable.

3. If products are confirmed defective due to our production errors, we only offer partial refunds. No replacements, exchanges or reshipments will be provided.

4. All refund applications for in-stock items require a complete, uncut and unedited unboxing video as valid proof. Requests supported only by photos or edited videos will be rejected immediately.

3. Damaged & Defective Product Solutions

If your items arrive cracked, chipped, broken, or with missing parts (such as cracked acrylic slices, broken clasps, or fallen-off beads):

1. You must send clear photos of the outer packaging and damaged products, along with a complete continuous uncut unboxing video, to our store email for verification within 48 hours after receiving the parcel. The unboxing video must start with the fully sealed original package, record the entire unpacking process without any cuts, pauses or edits, and clearly show the shipping label and product condition at the moment of opening. Photos, screenshots or edited clips are not accepted as valid evidence.

2. After verification, we will only issue a partial refund corresponding to the damaged items. If only part of an order is damaged, full order refunds, replacements or reshipments will not be provided.

3. All damage claims submitted more than 48 hours after delivery will be denied.

4. We are not responsible for any damage caused by improper use, accidental drops, self-modification, chemical corrosion, high-temperature melting, normal wear and tear, or intentional man-made damage after delivery. Any refund request from buyers who deliberately damage or alter products to claim compensation will be fully rejected. We reserve the right to dispute all related chargebacks with valid evidence.

4. Refund Processing Timeline

After your refund request is approved, funds will be returned to your original payment method within 3–7 business days. The actual arrival time depends on your card issuer’s processing schedule and may take up to an additional 10 business days.

5. Non-Refundable Situations

1. All personalized custom handmade charms and custom color-matching beaded products.

2. Opened, cut, or used beading supplies and disassembled phone chains.

3. Minor handmade flaws and slight color differences. Small imperfections on beads and mild color deviations caused by different display screens are normal characteristics of handmade items and do not constitute quality defects.

4. Clearance bead bundles and items marked “Final Sale”. These items cannot be returned, exchanged or partially refunded after payment, and relevant labels will be clearly displayed on product pages before purchase.

5. Lost or delayed parcels caused by USPS logistics. We will assist with tracking logistics information, but no refunds will be issued for shipping delays or lost packages.

6. Products damaged by improper operation, intentional destruction, dropping, or self-modification after receipt.

7. Damage claims submitted beyond the 48-hour verification window or without a complete unedited unboxing video.

6. Service Request Contact

Official Store Email: qiujinming4519@gmail.com

Please include your order number, product name, clear product photos and full uncut unboxing video in your email to accelerate verification and processing.